Terms of service

ABOUT US
Loré & Lane co, LLC wholesales luxury bathroom products, including but not limited to faucets, cabinets, vanities, mirrors, bathtubs, and a variety of contemporary bathroom accessories. We pride ourselves in our ability to frequently update our catalog with new products, models, and styles. Our quality and service are unmatched, and we pair that with an incredible selection at impressively reasonable prices. We treat our dealers and distributors like family; together, we’ll enjoy years of successful business.

ORDERING

The standard processing time for an in-stock item is 1-3 business days. For out-of-stock items, Loré & Lane co, LLC will notify you and provide an estimated replenish date. All orders must be shipped out within 30 days from invoice date. Orders that are stored in our warehouse after the 30-day period will be subject to a 10% storage fee. After 60 days in our warehouse, the order will be cancelled.

SHIPPING POLICY
Once an order is processed, it is shipped out via LTL or FedEx/UPS, for large and small items respectively. Prepaid freight charges will be added to your invoice, although dealers have the option to use their own freight company. Please make a notation on your purchase order for this option.

Prepaid LTL shipments are curbside delivery unless otherwise requested.

Shipping times vary based on final destination, however the average transit time is 2-4 business days for the East Coast, 3-5 business days for the Midwest and 5-7 business days for the West Coast. Please contact Loré & Lane co, Inc directly for all orders outside of the contiguous United States.

RECEIVING SHIPMENT
You will be required to inspect the package upon receipt if there is visible damage. If the visible damage is significant, please refuse the entire shipment. If only a minor part is damaged, accept the shipment and report all issues to Loré & Lane co, LLC immediately. Please make sure to note all damages on the Proof of Delivery receipt. All damages must be reported within 48 hours of delivery. Failure to comply this policy disqualifies customers from free replacement of parts.

RETURN POLICY
All Loré & Lane co, LLC returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Absolutely no returns will be accepted without an RMA issued by Loré & Lane co, LLC. It is the customer’s responsibility to return all items in brand new condition, undamaged in its original packaging along with product manuals. Returns must be initiated within 30 days of delivery.

In order to issue a refund or replacement, we need to fully inspect the unit. Once the returned item is received and verified to be in “new” condition, a full refund will be issued minus the original freight charges and a 15% restocking fee (if applicable). All returns must be received within 2 weeks of the RMA# issued date.

WARRANTY
All Loré & Lane co, LLC products carry a 1-year manufacturer’s limited warranty. Proof of purchase, such as a receipt from the original retailer, will be required for all warranty claims. This warranty covers products that were properly installed by a licensed professional and used properly. If, under those circumstances, a Loré & Lane co product has a manufacturer’s defect, Loré & Lane co, LLC will provide the parts necessary to resolve the issue free of charge. This includes a full replacement of the product if necessary, solely at the manufacturer’s discretion. If an item is defective upon receipt, do not install and contact Loré & Lane co, Inc immediately. Defective items that are knowingly installed will not qualify for free replacements.

Damage due to installation error, product abuse or misuse, or use of cleaners containing abrasives, alcohol or other organic solvents — whether performed by a contractor, service company or yourself — are excluded from this warranty. Additionally, defects or damage caused by non-Loré & Lane co parts will void this warranty in its entirety.

Loré & Lane co, LLC will not be held responsible for labor charges and/or damage incurred during the installation, repair, or replacement of any Loré & Lane co product. Furthermore, the manufacturer shall not be held responsible for any incidental or consequential damages, losses and/or injury relating to the item(s).  Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees — whether expressed or implied, statutory or otherwise — including without restriction those of merchantability or of fitness for use.

Depending on jurisdiction, some states, provinces, and countries do not allow the exclusion or limitation of incidental or consequential damages. In such cases, the aforementioned limitations or exclusions may not apply. This warranty affords you specific legal rights; you may have other rights which vary from state to state, province to province, and country to country.

All Loré & Lane co products (with the exception of our outdoor firepits) are designed for indoor use only.  All warranties are non-transferable. Loré & Lane co, LLC will supply proper instructions for making warranty claims. Please contact support@loreandlone.com to start the warranty process.

PARTS REQUESTS
Photos of the damaged/defective part or item may be required to fulfill parts requests. Said photos are necessary to determine the proper resolution and to file damage claims with the shipping company.

If photos cannot be submitted for any reason, the damaged/defective part must be shipped to our warehouse at the customer’s expense. The part will be carefully inspected and necessary action will be taken based on the inspection, including full reimbursement of all expenses if necessary.

Issues with missing parts must be reported to Loré & Lane co, LLC within 48 hours. All Loré & Lane co parts carry a 90-day limited warranty.